London Borough of Lambeth

Privacy Policy

Lambeth Venue Bookings Privacy Policy

Introduction

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our Lambeth Venue Booking System.

Data Collection

We may collect the following types of personal data:

·         Identity Data: Full name, email address, phone number.

·         Contact Data: Home and billing address.

·         Profile Data: Account password, booking history, preferences.

·         Transaction Data: Details about your bookings, payment information.

·         Technical Data: IP address, browser type, device information.

·         Usage Data: Information about how you use our website and services.

Data Usage

We use your personal data to:

·         Process and manage your bookings.

·         Communicate with you about your bookings and our services.

·         Improve our website and services.

·         Analyse the overall functioning of the Lambeth Venue and Appointment Bookings System in order to generate reports related to bookings; financial overviews; how the system and venue resources are used; customer feedback; and compliance with applicable laws, regulations, and standards.

Data Sharing

We may share your personal data with:

·         Payment processors to manage transactions.

·         Service providers who assist us in operating our website and services.

·         Legal authorities if required by law.

Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

Security

We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure.

Your Rights

You have the right to access, correct, or delete your personal data. You can also object to or restrict certain types of data processing.

What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a few requests. In this case, we will notify you and keep you updated.

Deletion and Objection: You can request the deletion of your personal data or object to its processing under certain circumstances.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Contact Us

If you have any questions about this privacy policy, please contact us at  [email protected]

Additional Information

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO at [email protected]

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Consent

By using our website and services, you consent to the collection, use, and sharing of your personal data as described in this privacy policy. If you do not agree with this policy, please do not use our website or services.

We value your privacy and are committed to safeguarding your personal data. Thank you for trusting us with your information. If you have any questions or concerns about this policy, please contact us at [email protected]

SEND Privacy Policy

Introduction

This privacy policy explains how we collect, use, and protect your personal data when you use the Lambeth SEND Calendar Booking website. 

Data Collection

  • Personal Information: We collect personal information such as your name, contact details, and any additional information you provide when booking an appointment.

  • Usage Data: We may collect information about how you interact with and use our website.

Use of Data

  • Appointment Management: Your personal data is used to manage and confirm your appointments with the SEND Coordinator.

  • Communication: We use your contact details to communicate with you regarding your appointments and any related services.

  • Service Improvement: Usage data helps us understand how the booking calendar is used and identify areas for improvement.

Data Sharing

  • Internal Sharing: Your data may be shared with relevant Lambeth Council departments to ensure you receive appropriate support.

  • Third Parties: We do not share your personal data with third parties without your consent, except as required by law.

Data Security

  • Protection Measures: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees with a need to access this information.

  • Data Retention: Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

  • Access: You have the right to request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  • Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  • Deletion and Objection: You can request the deletion of your personal data or object to its processing under certain circumstances.

  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Contact Information

If you have any questions about this privacy policy or how your data is handled, please contact us at:

Email: [email protected]
Phone: 020 7926 9460

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to This Policy

We keep our privacy policy under regular review. Any changes will be posted on this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.